Buy with confidence — every device is covered
We stand behind everything we sell. Each laptop and phone comes with a 30-day warranty covering hardware faults, backed by free repair or replacement and support across our offices nationwide.
30-Day Coverage
Every laptop and phone is covered against hardware faults for 30 days from the date of delivery.
Tested Before Sale
Each device is fully inspected and tested before it leaves us, so faults are rare in the first place.
Free Repair or Replace
If a covered fault appears within the warranty window, we repair or replace it at no extra cost.
Coverage period
The warranty runs for 30 days from the date your order is delivered or collected. It applies to the original buyer and covers manufacturing and hardware faults that are not the result of damage or misuse. We recommend testing your device thoroughly on delivery — you're welcome to power it on and check it before you pay.
What's covered
- Battery, charging port and power faults not caused by misuse
- Display, keyboard, trackpad and touchscreen hardware faults
- Internal storage, memory and motherboard failures
- Speakers, microphone, camera and built-in ports
What's not covered
- Physical or liquid damage, cracked screens and dents from drops
- Faults caused by misuse, unauthorised repairs or tampering
- Software issues, virus infections or data loss
- Consumables and normal wear (e.g. gradual battery health decline)
- Devices where the warranty period has elapsed
How to make a warranty claim
- 1
Contact us
Reach out within the 30-day window with your order details and a description of the fault.
- 2
Quick diagnosis
We confirm the issue is covered — share photos, a short video or bring the device to any of our offices.
- 3
Repair or replacement
We fix the fault, or replace the device where a repair isn't possible, and get it back to you.
Need to make a claim or have a question?
Our team is ready to help across all our offices nationwide.
